Job Description
- Total Customer Satisfaction-Each customer’s visit to the restaurant meets or exceeds the customer’s expectations of quality, service, cleanliness and value.
- Sales Growth-Total customer satisfaction resulting in comparable sales and transaction count growth.
- Optimum Profit-A bottom line profit that is appropriate for the restaurant’s sales level.
- Motivated and Productive staff-A full staff of people who are able to meet or exceed each customer’s expectations.
- Appropriate and Fair business practices-Business and personnel practices are within the law and consistent with McDonald’s policies and procedures. All employees are treated in the same way they are expected to treat the customer.
- Self development-Personal growth is achieved by improving skills to better meet or exceed each customer’s expectations.
- Recommends/Approves leaves of Crew members, Utility Operators, RE’s and other employees in consultation with the Restaurant Manager.
Other principal accountabilities include, but are not limited to:
- Frequently talking to the customers to measure and improve their satisfaction with their McDonald’s experience.
- Using basic human relations,communications and follow-up skills and treating crew people as customers.
- Managing opening and closing shifts with some supervision.
- Maintainingcritical standards for holding time,service speed and quality,raw and finished product quality,cleanliness and sanitation.
- Responding to changes in the volume patterns and promotional activities by planning and making adjustments as needed to ensure operational standards are maintained.
- Controlling labour,waste,cash and yields while managing shifts(Managing the costs of day-to-day shifts control)
- Knowing and enforcing all appropriate personnel policies,labour laws,security and safety procedures.
- Following up on procedures that support sales-building promotions during the shift.
- Managing customer complaints.
- Supervising delivery of raw products.
- Preparing people, equipment and products for the shift.
- Demonstrating leadership by setting the pace and communicating effectively.
- Training people on crew stations.
- Using S.O.C.s to verify crew performance and give feedback to the person and the management team.
- Completing assigned daily paperwork, including inventories, cash sheets, drawer counts, and deposits.
- Being able to perform all crew stations, including maintenance.
- Following up on the maintenance person during the shift.
- Performing the daily basic equipment checks, and making minor temperature and time adjustments.
