About Us

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

Job Overview
Role Requirement
  • This role involves Customer Service Executive responsibilities, primarily focused on addressing customer queries and concerns via phone calls, with a predominant emphasis on voice-based interactions.
  • Depending on the language proficiency of the candidate, they may be assigned to either IGT's domestic or international clients.
  • Candidates should be willing and adaptable to work in a rotational shift schedule.
  • Flexibility is required to work at any of the offered locations: Gurgaon, Pune, Bhopal, Chennai, or Bangalore.
Knowledge, Skills and Other Abilities
  • Communication: Good written and oral communication skills
  • Education Qualification: Graduate /Travel Diploma/Post Graduate.
  • Should have excellent verbal and written communication skills.
  • Good analytical skills and interpersonal skills
  • Proficient in MS Office, PowerPoint, Excel, Outlook etc.
  • Should be open to work from office location
Education and Essential Experience
  • - Graduate/ Undergraduate/ Post Graduate degree in any discipline. Those with a travel & hospitality diploma would have edge.
  • Good communication skills
  • Ability to handle difficult situations and concerns for customers on calls. & chats
  • Quick decision making and proactive skills would be an edge
  • Flexible to handle calls for domestic and international clients both
Key Enablers
  • Confident, flexible with the ability to work in a fast paced and changing environment
  • Open to work in a rotational shift schedule
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
Hiring Process
  • Talent Acquisition Screening instead HR Screening Round
  • Language Assessment Test (Versant )
  • Voice & Accent Round (Process Dependent)
  • Operations Round
  • Typing Test
  • Computer Test
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It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.