About Cvent

Cvent is a privately held software-as-a-service (SaaS) company that specializes in meetings, events, and hospitality management technology. The company offers web-based software for meeting site selection, online event registration, event management, email marketing, and web surveys. The company is owned by private equity firm Vista Equity Partners and has collected over $500 million in cash in 2018 revenues.

Cvent was founded in September 1999 by Reggie Aggarwal. That same year it received $17 million in venture capital and grew its staff to 125 employees.

In July 2000, Cvent introduced its first SaaS product, a web-based tool for event planners to manage invitations and collect registration fees. In 2006, it introduced a product for conducting online surveys, which was followed by the introduction of the Cvent Supplier Network two years later. The Supplier Network is a free, online marketing place that connects meeting planners with venues and services. In 2009, the company began offering professional services.

An app development tool, CrowdTorch, was launched in 2009. Cvent also produces a Destination Guide, a free, online, 8,000-page travel guide designed for meeting planners with information about 800 different destinations.

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Job Description

We have multiple Associate Product Consultant positions for graduates in our Client Services department for Event Management software product. You shall either be a part of a team that supports clients over the phone and email on the Cvent Event Management software or will be responsible for implementing their event requirements in the tool and sharing best practices with them.

Client Services Team

Our team of over 350 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including computer information systems, psychology and communications.

Position Duties:
  • Support clients over the phone and email by answering their product questions and offering technical assistance
  • Offer best practice tips to clients to boost their meeting attendance via Cvent’s marketing engine
  • Gather client requirements for future releases of the product
  • Create and maintain all product documentation
  • Implement and manage the online portion of client events as and when needed
  • Gather client requirements and implement them in Cvent’s event management software
  • Communicate with the client and review the initial implementation with them and make required changes
  • Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals
  • Document all communication with the client in Cvent’s CRM software
Candidate Requirements:
  • Excellent communication skills (verbal and written)
  • Graduate/ Under-graduate (0-1 years’ experience) with strong analytical and logical skills
  • Experience in US Customer Service is a added advantage
  • Preference would be given to candidates who have prior experience of having travelled, studied or worked abroad
  • Strong business acumen, ethics and high integrity
  • High comfort level in using online software products
  • Must be articulate, organized, detail-oriented and can multi-task
  • Quick learner, with a positive attitude and ability to work well within a team
Other Benefits
  • Reimbursement on WFH Infrastructure
  • Covid Insurance coverage for employees
  • Paid time Off and Calendar holidays
 
Compensation :
  • 6.5 Lacs CTC with benefits
Training and Service Agreement :
  • Service agreement of 2.5 years against a breach clause of 2.8 lacs
  • Training Period: 6 months
Interview Process :
  • Interview process would be conducted in 2 days
  • 1st day: 4 Tests (English Test, CCAT, Versant Test & Product Test)
  • 2nd day: 2 rounds of Interviews
Shift Timings :

24*7 rotational shifts (East Coast – US Shifts)

Cvent Gallery
Cvent Video
Fun @ work
Celebrating Successes
Company-sponsored award ceremonies, reward trips are some of the ways that we recognise individual contributions and company successes.
Team Building Off-sites
A unique opportunity to build upon the company's strengths and stronger teams
Companywide Event
Our special way to celebrate annual success and outline future goals
Cvent University
Fostering a culture of learning and collaboration at every step is the Cvent DNA
Happy Hours
Because we believe in working hard and celebrating our successes together