About CSG

At CSG, we have one vision: flexible, seamless, limitless communications, information and content services for everyone. We simplify the complexity of business transformation in the digital age for the most respected communications, media and entertainment service providers worldwide. With over 35 years of experience CSG delivers revenue management, customer experience and digital monetization solutions for every stage of the customer lifecycle. We are the trusted partner driving digital transformation for leading global brands including Arrow Electronics, AT&T, Bharti Airtel, Charter Communications, Comcast, DISH, Eastlink, iFlix, MTN, Talk Talk, Telefonica, Telstra and Verizon.

CSG is committed to helping businesses compete and win by providing market-leading software solutions and support. We’re a trusted partner to the top global entertainment, sports, cable & satellite, and communications service providers, and we deliver unfailing commitment in the face of ever-changing market dynamics. Our award-winning solutions are built on proven public and private cloud platforms, which enable the transformative change required to help our clients and their customers succeed.

The csg advantage – by the numbers
What We Do video
Job Opportunity

CTC : 3.5 LPA

Course : BSc/BCA

Eligibility : 6.0 CGPA /60% and Above

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Responsibility
Bill Preparation, Analysis and Issue/Request Resolution
  • Participate actively in daily, weekly and monthly Bill cycle and general ledger processes
  • Carry out research and resolve billing inquiries related to telecom services and other miscellaneous toll charges and, monthly recurring and non-recurring charges.
  • Conduct preliminary investigation within our customer systems and gather data to investigate the issue
  • Identify the necessary team required to resolve the issue and engage them.
  • Liaise with cross functional teams to investigate customer issues and drive early resolution.
  • Contribute to root cause analysis and minimize customer impacts.
  • Prepares adjustments to accounts as a result of billing inquiries
  • Execute billing reconciliations, order monitoring, telecom/mobile provisioning, and basic-troubleshooting.
  • Follow issues through engagement and escalation until resolution
  • Prepare, validate and Share the data as per Service request from the customer
Knowledge, Skills and Abilities
Troubleshooting Skills and Technical Acumen
  • Ability to understand issues and find solution for the same based on knowledge repository
  • Working knowledge of Microsoft Excel and/or Accounting skills
  • Strong Math and problem-solving skills with sound judgment and decision-making ability
  • Ability to interpret and translate technical terminology
  • Quick to learn on the job by learning from history and trends
  • An eye for detail and ability to work to deadlines
  • Innovative, honest and hardworking
Communication Skills and Teamwork Capability
  • Ability to write clear and concise updates and correspondence in English in a business environment.
  • Possess strong verbal communication skills.
  • Ability to present information and respond to questions to a variety of levels – both internally and externally
  • Organize and minute meetings, drive action points to closure, showcase organizational skills
  • Ability to self-motivate, and be a reliable team player
Effectively Use Knowledge, Tools, and Resources
  • Ability to plan and organize work in an effective manner under critical time constraints
  • Ability to multitask and handle multiple issues simultaneously.
  • Ability to understand and apply CSG Policies and standard instructions in their work life.
  • Ability to comprehend client’s security and data policies and ensure adherence
  • Effectively utilizes the knowledge base, documentation and tools to assist in quick closure of issues
  • Ability to efficiently use a personal computer.

CTC : 4.0 LPA

Course : MSc/MCA

Eligibility : 6.0 CGPA /60% and Above

APPLY NOW
Responsibility
Bill Preparation, Analysis and Issue/Request Resolution
  • Participate actively in daily, weekly and monthly Bill cycle and general ledger processes
  • Carry out research and resolve billing inquiries related to telecom services and other miscellaneous toll charges and, monthly recurring and non-recurring charges.
  • Conduct preliminary investigation within our customer systems and gather data to investigate the issue
  • Identify the necessary team required to resolve the issue and engage them.
  • Liaise with cross functional teams to investigate customer issues and drive early resolution.
  • Contribute to root cause analysis and minimize customer impacts.
  • Prepares adjustments to accounts as a result of billing inquiries
  • Execute billing reconciliations, order monitoring, telecom/mobile provisioning, and basic-troubleshooting.
  • Follow issues through engagement and escalation until resolution
  • Prepare, validate and Share the data as per Service request from the customer
Reporting and Dashboards
  • Prepare tracker reports on status of issues on a daily scale
  • Generate dashboards showing trends
  • Collate inputs for presentations.
  • Involve in all reconciliation exercises
Training and Skills Development
  • Attend all of the mandatory training as stipulated by the company and/or department which would include policies, tools and technologies.
  • Learn additional skills through CSG University and be able to implement them in a short span of time
Meet some of our customers