About Avalara

We’re Avalara. A billion-dollar cloud company that’s changing tax compliance, across the globe. We’re transforming tax through tech, making our customers’ lives easier across hundreds of countries and billions of transactions.

We’re looking for people who set the bar high, and then push it higher. Who always challenge the status quo, even if we set it. Who want to win for us, our customers, and for themselves.

If you’ve got aspirations that don’t fit neatly into a box, so do we. Settling isn't in our DNA – not until we're part of every transaction in the world.

In India, fun and hard work underpin our culture of support, teamwork and flexibility. Every question asked and every idea shared gets us one step closer to our goal. We’re united in our passion – working together to make the world more orange.

We build the backbone of Avalara’s world-leading cloud technology. Our potential energises us. We’re an open book, but most of our story is unwritten – we’re just getting started.

Job Description

Job Role:

Associate

Job Location:

Noida

Experience:

0 - 2 Year

Job summary:

E-Commerce classification specialist needs to classify commodities received from Avalara E-Commerce customers using verity of software platforms. E-Commerce commodity classification is based on Harmonized tariff schedule where E-Commerce Classification Specialist needs to assign HS code to the commodities by following country specific customs tariff using Avalara classification software platforms.

Job Responsibilities :
  • Participation in all process-specific training and updates.
  • Ensure efficiency in performance.
  • 100% adherence to client-defined SLA's.
  • Strive to develop own skills and knowledge to perform optimally.
  • Flexible to work in a 24*7 environment with an attendance record of 95% in production.
  • Participation in all Huddles and Meetings scheduled for the process.
  • Attend and participate in workshops and training programs as and when required.
  • Need to comply with all Organizational Policies.
Key skills :
  • BPO, Blended Process, International BPO, CCE, Non Voice Process, Customer Care, KPO, HSN Code, Chat Process.
Qualifications :
  • Good written and verbal communication skill.
  • E-Commerce and Customs background would be given preference.
  • Candidate must possess a Valid Resident Proof.
  • Candidate should be comfortable with Computer, MS-Office, and Internet Surfing from a research perspective.
  • Candidate should have a Sound Understanding of Online Shopping Portals.
Preferred Qualifications :
  • Bachelor's degree from an accredited university.
  • Working experience with Canada, U.S, or GB accounts would have added advantage.
Apply Now

Job Role:

Go Live

Job Location:

Pune

Experience:

0 - 2 Year

Job summary:

We are building cloud-based tax compliance solutions to handle every transaction in the world. Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, or streamed song, every sensor-to-sensor ping. Nearly every time you make a purchase, physical or digital, there is an accompanying unique and nuanced tax compliance calculation.

Job Responsibilities :
  • Manage a portfolio of ~150+ customers as they implement Avalara's tax compliance automation products.
  • Assist customers in planning their implementation of Avalara's tax automation suite to support their business processes and industry best practices.
  • Track key aspects of customer implementations, including key tasks, target dates, forecast dates, risk factors, and customer interactions.
  • Engage internal and external business partners as part of the project management process.
  • Support customers' success by answering application questions, tracking issues, monitoring changes, and resolving or escalating problems according to company guidelines.
  • Provide training and end-user support during customer onboarding.
  • Update internal implementation tracking systems in a timely and accurate manner for cross-departmental visibility and reporting.
  • Follow established implementation standards and operating procedures.
  • Perform other tasks as assigned.
Qualifications :
  • Bachelor's degree (BCA, MCA, B.Tech) from an accredited college or university, or equivalent career experience.
  • Demonstrated ability to thrive in a fast-paced customer service environment, managing a large portfolio of active customers through their implementation or support process; organization and the ability to balance multiple clients and varying needs is critical to this role's success.
  • Two or more years of software implementation, preferably within the B2B sector.
  • Proficiency with speaking and writing English.
  • Proficient with Microsoft Office Suite, specifically Excel and PowerPoint.
  • Efficient work habits that allow for a significant level of multi-tasking and ability to effectively prioritize to deliver impact and results.
  • Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed.
  • Attention to detail.
  • Strong team collaborator, believing that the success of the group is as important as individual success.
  • Strong communication skills; as a more senior role in the Go Live department, you may be called upon to make presentations either internally or externally, to train coworkers or customers on products and best practices.
  • Ability to quickly evaluate a customer's abilities and adapt instructions and training accordingly.
  • Passionate about customer success, both individual customers and Avalara's customers.
  • Flexibility, welcoming growth and change.
  • Goal-driven and self-motivated towards continual improvement in knowledge, efficiency, productivity, and customer service; Consultants are measured on a combination of the number of projects successfully completed per month and the quality of the implementation.
  • Personify the Avalara Success Traits: Ownership, Simplicity, Curiosity, Adaptability, Urgency, Optimism, Humility.
Preferred Qualifications :
  • Understanding of Sales and Use Tax.
  • Proficient in Salesforce, Jira, Gainsight.
  • Demonstrated ability to install and configure one or more of the following ERPs: WooCommerce, Sage 100, Sage Intacct, Dynamics GP, D365 Sales, D365 Business Central, Salesforce Sales Cloud, NetSuite, QuickBooks, along with the ability to explain the various configuration options and demonstrate sales order/invoicing processes.
  • Experience with Tax Automation: lead the implementation of tax engines, returns and/or exemption certificate systems for Avalara, TaxJar, Vertex, Sovos, Sabrix or similar software.
  • Experience as a Tax Manager, Tax Accountant, or bookkeeper for a business.
  • Knowledgeable in APIs.
  • Should be comfortable to work in regular night shifts.
Apply Now

Job Role:

Associate Analyst

Job Location:

Pune

Experience:

0 - 2 Year

Job summary:

Associate Analysts are responsible to handle filings and applications for all requested licenses, at all levels of government. The current opening focuses on state level sales tax registrations, primarily done online. This position requires the ability to learn quickly to start working independently in a fast-paced, dynamic environment where attention to detail, analytical skills and strong communication skills are essential.

Job Responsibilities :
  • Work with customers and Avalara internal team members to gather data and prepare historical tax return documentation.
  • Ensure filing of Sales & Use tax returns accurately and on time.
  • Performs other additional duties as assigned.
  • Ability to meet the SLA's and ensuring accurate and timely registration.
  • Communicate to manager ongoing status and challenges or blockers if any.
  • Stay abreast of all the updates & trends, support overall production/accuracy goals.
  • Find and implement opportunities for process improvement and build efficiency.
  • Working with the team to plan and prepare monthly/quarterly/semi-annual/annual filings.
  • Serve as front line contact for external customers by answering technical support telephone calls and emails.
  • Answer questions and troubleshoot issues related to the use of SaaS software applications.
  • Act as an advocate for the customer and effectively communicate feedback to and from the members of our product development, product management, etc., in a very clear and concise method.
  • Take ownership of technical issues from initial report to final resolution.
  • Assist internal groups with technical issues and inquiries.
  • Communicate clearly and concisely with customers in written and verbal form, and maintain accurate and timely records on our ticket tracking system – Salesforce.
  • Help expand the knowledge base towards self-serving customers by producing relevant, accurate documentation like FAQs, User manuals, Installation guides, etc.
  • Effectively train customers on Avalara product(s).
  • Be open to accept additional responsibilities assigned to meet the deadlines.
  • Maintain compliance with all company policies and procedures.
Qualifications :
  • Willing to work in a 24/7 environment.
  • Nice to have - experience/knowledge in the sales tax domain.
  • Knowledge of Windows, MS Word, MS Excel is a must.
  • Excellent written and oral communication skills are required with a demonstrated ability to work with cross-functional teams.
  • Excellent logical and analytical skills.
  • Excellent organizational skills and team player.
  • Minimum bachelor's degree.
Preferred Qualifications :
  • Freshers would be preferred.
  • Good written and verbal communication skills.
  • Strong attention to detail with precision.
  • Proficiency with MS Office.
  • Candidate from Commerce / Finance background would be preferred.
  • Conversant with working with XML, API, and Database knowledge.
  • Knowledge of Sales Tax (VAT & Use Tax).
  • Experience in ERP Domain.
  • Experience with Product-based company and SaaS-based solutions.
  • Critical thinking.
  • Experience with tracking tools like Salesforce & Atlassian Jira.
Apply Now

Job Role:

Technical Support Engineer

Job Location:

Pune

Experience:

0 - 2 Year

Job summary:

As a member of the Avalara Support team your goal is to provide world-class service to our customers. He/she will be expected to live by our ‘cult of the custom; philosophy and will be held accountable for increasing the overall satisfaction of our customer base through assisting in the creation and implementation of customer centric processes and workflow, performing to prescribed metrics goals and contributing to an environment of accountability, growth and positive employee morale.

The Technical Support Engineer will provide and in-depth level of technical support to our customer base and various departments within Avalara for specified software and SaaS products. This involves taking customer phone calls, responding to customer emails and chats in a timely manner.

Job Responsibilities :
  • Serve as front line contact for external customers by answering technical support telephone calls and emails.
  • Answer questions and troubleshoot issues related to the use of SaaS software applications.
  • Act as an advocate for the customer and effectively communicate feedback to and from the members of our product development, product management, etc., in a very clear and concise method.
  • Take ownership of technical issues from the initial report to final resolution.
  • Assist internal groups with technical issues and inquiries.
  • Set up test environments to verify reported software bugs and record in our issue tracking system - Jira.
  • Communicate clearly and concisely with customers in written and verbal form, and maintain accurate and timely records on our ticket tracking system – Salesforce.
  • Create support documentation to be used internally as well as for customers.
  • Meet individual case management, SLA, and C-SAT goals.
  • Proactively monitor the customer's environment by running reports and activity logs and product usage to identify application issues that prevent customers from achieving system-supported business objectives.
  • Maintain customer support call communications in our CRM application - Salesforce.
  • Help expand the knowledge base towards self-serving customers by producing relevant, accurate documentation like FAQs, User manuals, Installation guides, etc.
  • Effectively train customers on Avalara product(s).
  • Should be able to write basic database queries and troubleshoot customer issues.
  • Be open to accept additional responsibilities assigned to meet the deadlines.
  • Perform related duties as assigned by Supervisor.
  • Maintain compliance with all company policies and procedures.
Qualifications :
  • Education - BE, MCA, MCS.
  • Freshers would be preferred.
  • Excellent problem-solving skills and ability to navigate challenging situations, in a professional manner.
  • Proven ability to effectively communicate both orally and written Business communication, with individuals of varying technical skills and abilities.
  • Work collaboratively with willingness to listen and work in a fast-paced challenging environment.
  • Excellent organizational skills, with the ability to prioritize, manage, multi-task, and execute cross-functionally.
Preferred Qualifications :
  • Good-to-Have (Added advantage).
  • Conversant with working with XML.
  • Conversant with API.
  • Database knowledge.
  • Knowledge of Sales Tax (VAT & Use Tax).
  • Knowledge of ERP Domain.
  • Knowledge with SaaS based solutions.
  • Critical thinking.
  • Knowledge of tracking tools like Salesforce & Atlassian Jira.
Apply Now

Job Role:

Associate Analyst (Compliance)

Job Location:

Pune

Experience:

0 - 2 Year

Job summary:

We are looking for Associate Analyst (Compliance) who would involve understanding the various transactions on the Sales & use form and file tax returns for US states Must be a supporting member of the compliance team, ensuring client returns are filed timely and accurately on a monthly basis. Work with team and all other tax personnel to achieve goals and deadlines, as well as observe monthly processes to determine ways that can help streamline output of the team, and the compliance product as a whole.

This position requires the ability to learn quickly to start working independently in a fast-paced, dynamic environment where attention to detail, analytical skills and strong communication skills are essential. Also, would have to provide exceptional customer support in addition to producing timely and accurate results by way of preparing and filing the Sales & use tax returns.

Job Responsibilities :
  • Working on client transaction data for Sales & Use tax return preparation.
  • Preparing & filing Sales & use tax returns for US clients accurately and on time.
  • Ability to meet the strict statutory deadlines and ensuring accurate and timely reporting.
  • High standards for Accuracy to be maintained in line with standard Operating Procedures to avoid causing Penalty & Interest to the client.
  • Should be a Quick learner; should be able to learn and unlearn in a fast-paced business.
  • Gain expertise on the Sales & Use business.
  • Knowledge about the up-stream and downstream processes.
  • Ability to communicate effectively both verbally and in written form.
  • Handle off cycle projects, i.e., Adding clients to Avalara’s bulk account, stragglers, filing frequency.
  • Participates in projects and process improvements for the department.
  • Updates / maintains all spreadsheets and tax calendars for various US states.
  • Proactively participates in a dynamic and innovative tax environment.
  • Works cooperatively with all staff members and management.
  • Participates actively in all process meeting and discussions; to have an opinion where needed.
  • Maintains a consistent and regular attendance of set work schedule.
  • Consistently dependable, efficient, and accurate in performance of work tasks.
  • Flexible to extend working hours, working on weekends and holidays as may be required to complete the filings requirements.
  • Understanding the tools / applications and procedures to successfully complete filings.
  • Go beyond to help achieve team objectives rather than just being focused on individual deliveries.
Qualifications :
  • Curious, ambitious, and achievement-oriented.
  • Persistent and positive by nature.
  • Interested in the pursuit of mastery through practice, commitment, and discipline.
  • Strong desire to be in technology sales.
  • Self-starter with the ability to take initiative.
Preferred Qualifications :
  • Should be MBA in Finance (not required to be from a top B-School).
  • Knowledge of Windows, MS Word, MS Excel is a must.
  • Excellent communication skills.
  • Excellent logical and analytical skills.
  • Excellent organizational skills.
  • Team player.
Good to have :
  • Domain knowledge on SUT is an additional advantage.
Apply Now

Life at Avalara

Testimonial

Sushma Sivakuma, 601 Returns Engineering

"Hello!
I am Sushma. I have been working as a Senior Software Engineer at Avalara for the past 1.5 years. I have an overall experience of 7.5 years in software development.

My journey so far has been exciting and rewarding. I joined Avalara with the expectation of taking on challenging technical tasks at scale and have had ample opportunities to do the same. As our career progresses, doing the same kind of tasks could make work monotonous. But that has not been the case for me in Avalara. I have explored and worked on a variety of technologies and tasks which has allowed me to expand my skill set and, at the same time, kept work exciting.

I am a remote employee from Bangalore. My manager and team have been very friendly and have made sure that I don't miss the office setup. I have always felt valued and heard by the management, especially my manager, with whom I have regular check-ins and who actively tries to alleviate any concerns. There are multiple recognition programs that recognises employee contributions like SPOT awards and bonuses. I've felt encouraged and motivated when I received those rewards.

This is one of the best teams I have been part of in terms of work-life balance. Finally, I've had the chance to speak candidly and openly with the leadership regarding diversity. I am pleased that proactive measures are being taken in this area. I would recommend Avalara to everyone due to its great culture, employee benefits, and outstanding talent to work with."

Surabhi Apurva, 601 Returns Engineering

"Hello,
I'm Surabhi, I've been working as an ETL developer for the past 7.5 years. I've been part of Avalara for the past 1.5 years. One of the main reasons why I chose Avalara over my other offers was because I'd received great feedback about the company's working culture. This is the best bunch of people I've worked with in my career. They're not just great resources in terms of skill set, but are also awesome for a coffee table conversation. Everyone I've worked with has been very approachable regardless of the level they're at.

I've always felt appreciated and heard in my team. My manager has been very supportive in both the office work as well as my individual career growth. The company provides us regular opportunities to expand our knowledge base by providing us learning resources as well as chances to achieve certifications. Although I work as a remote employee, the geographical distance has never been felt much.

Personally for me, maintaining a good work-life balance and having a great work culture is extremely essential. Since I have to work with US and UK counterparts regularly, I work in flexible hours on most days to manage the time difference. My manager and my overseas counterparts have been very supportive and also guided me on how to manage my time more efficiently so that I don't burn out.

My time here has been fulfilling and satisfying both professionally and personally. And knowing Avalara, I expect my future to be better here!"

Vishnupriya K T, 104 Information Technology

"Unveiling My Odyssey with Avalara

Hello Everyone,
My name is Vishnupriya, and I joined Avalara exactly 2 years ago as an Operations Specialist in the IT Team.
I was drawn to the company's mission and values and knew that I wanted to be a part of something that was global and of high impact, and I am glad I chose Avalara!

I have had the opportunity to work with some of the most talented individuals in the industry.
Of course, no journey is without its challenges. Throughout my time with the organization, I have faced several obstacles that have tested my resolve and forced me to grow as both a person and a professional.

The best part of Avalara is that you don’t feel lonely in those tough times or while handling those obstacles.
Avalara’s people-friendly policies and an even friendlier HR team help you tide over those tough times much faster and easier.
I really want to thank my leadership for the support and guidance and the opportunities offered, which helped me thrive in my role despite the fact that I am the only female member of the team.

Their commitment to creating a supportive and diverse environment has, in fact, encouraged me to refer and hire more female candidates from my friends’ circle.
Having a good work-life balance is one of the keys to have a happy and fulfilling work life.
Avalara offers flexible hours/work arrangements to help balance my work and family responsibilities.
I really appreciate the organization's commitment to creating a supportive and inclusive environment for its female employees and its promotion of diversity and inclusion through various initiatives and forums such as "Women of Avalara”, mentorship programs, and leadership development opportunities.
Throughout my time with this organization, I have grown both personally and professionally, and I am grateful for the opportunities that have been presented to me."

Swati Shrivastava, 604 AvaTax Engineering

"Hello Everyone,
It has been 11 years with Avalara and the journey so far has been like a whirlwind. The memories are so vivid that I can keep on writing about each and every day, but I will restrict myself and be concise in sharing my emotions.
I joined Avalara as Trainee QA on 4th of July 2012 as my 1st Company. I was a manual tester back then. I received great support and mentorship from the leaders. I was the 47th employee of Avalara India office.
Leadership has made tremendous efforts to introduce automation testing and move manual testers to automation testing. I got incredible exposure to Selenium, .Net coding, etc. This initiative created a strong foundation for my journey in the company ahead.
In 2014, there was an Internal Job Posting in CALC team for Quality Analyst. I was referred by management to take up this challenging role. I was quite nervous by the thought of joining a core engine team, which is very impactful for our company’s success. The skills I accumulated so far helped me justify my role and helped me grow. My exposure to automation testing helped us to move and own the automation process at the Pune location.
I received great support and trust from the leadership in whichever initiatives I grabbed. In 2016, I got promoted to Associate SDET. It is said that a leader is the one who is accepted by all. I would like to thank my team who helped me step up the ladder to SDET lead and then to SDET manager and now as a Technical Product Owner.
Having a good work-life balance is one of the keys to having a happy and fulfilling work life.
As a mother, I sometimes face a lot of challenges to do my job on a daily basis as I have to take care of my kid. Avalara offers flexible hours/work arrangements to help balance my work and family responsibilities.
Recently, Avalara has awarded me the “Hard Hat” Award. Thanks to all my leadership team for showing faith in me.
I really appreciate the organization's commitment to creating a supportive and inclusive environment for its female employees and its promotion of diversity and inclusion through various initiatives and forums such as "Women of Avalara”, mentorship programs, and leadership development opportunities.
Throughout my time with this organization, I have grown both personally and professionally, and I am grateful for the opportunities that have been presented to me."

Swapnil Shukla, 601 Returns Engineering

"Hello Everyone,
My name is Swapnil Shukla. I am a Software Engineer with 8 years of experience working with various technologies like .NET, Javascript, PHP, React JS, Terraform, AWS.
I started my journey with a service-based company, and as a software developer, you always want to work for product-based companies where you can be a part of the products being developed & maintained.
One of my ex-colleagues told me about the company & its wonderful working culture & referred me here.
The interview process went very smooth & transparent.
In the HR round, I was informed about the company's commitment to gender diversity & its various programs & groups organized in the company for female employees.
For me, Avalara has always been an employee-friendly company focusing on the employees' growth & well-being along with the company's growth. My manager has always been very supportive & encouraging. From giving us an opportunity to try enhancing the current project I am working on to giving us all the new opportunities which can help us in our upscaling.
There are various cohorts being organized to help employees upscale themselves. This company always gives an opportunity to grow & work simultaneously.
Talking about work-life balance here, it's great. With flexible work arrangements, I had more control over my time, which enabled me to fulfill personal responsibilities while meeting work commitments. It's been 2.5 years working here & I have enjoyed both my professional & personal life equally.
The company's various employees' wellness programs, regularly organized health camps, various sports events are a great initiative to encourage work-life balance.
Proud to be Avalarian."

Pooja Soude, 606 Connectors Engineering

"Hello, I am Pooja Soude working as a senior tech lead in Avalara since 2022. I did a master’s degree in computer application from Nagpur University and certified cloud engineer for both Microsoft Azure and AWS.
I am incredibly grateful for the opportunities and support I have received at Avalara. As a woman in this organization, I have experienced significant success and growth, and I believe it is important to share my journey.
Since joining Avalara, I have had the privilege of working on diverse projects that have allowed me to showcase my skills and contribute to Avalara’s success. The inclusive and supportive environment has enabled me to thrive, and I am grateful for the mentorship and guidance received along the way.
Avalara has played a pivotal role in my professional development journey. The commitment and encouragement to professional training, learning resources, and certification programs have allowed me to expand my skill set and stay ahead in a rapidly evolving industry. Avalara’s investment in my growth has positioned me as a valuable asset.
I wholeheartedly believe that Avalara offers a unique and empowering environment for women to thrive and succeed. It values diversity, fosters growth, and celebrates the achievements of women. “Women of Avalara (WOA)” is a platform where women from different teams in Avalara come together to share their achievements and mentor each other.
Maintaining a healthy work-life balance is essential for long-term success and well-being. At Avalara, I have been fortunate to be part of a culture that values work-life balance and supports employees in achieving it. This balance allows me to bring my best self to both my personal life and my work, resulting in increased productivity, creativity, and overall satisfaction.
I am proud to be part of this remarkable team and look forward to continuing to contribute to its success.
Thank you.
Pooja Soude"

Sathiya Balasubramanian, 616 Indix - Research and Development

"Dr. Sathiya Balasubramanian, Machine Learning Engineer, Avalara
I am a Machine Learning Engineer with 9+ years of experience in industry and research. Skilled in Machine Learning, Deep Learning, NLP, Data analysis, Python, Java, C and SQL. I have pursued my Bachelor and Master of Technology in Computer Science and Engineering stream. Later, I have completed my Doctor of Philosophy in NLP, ML and Knowledge modelling.
In Avalara, we will have the opportunity to work at end – to – end project starting from data preparation to deployment. This can give us hands-on the entire life cycle of a product. The projects are well-defined and solved using cutting edge technologies and latest hardware infrastructures. Few of the work we are doing here can be summarized as follows:

  1. We are working on complete pipeline of live multi-level hierarchical classification product. This is a complicated project due to the dynamically changing nature of thousands of hierarchical sets of classes and heavily imbalance data. Core work of this product are:
    • Coordinated with annotation team for labelling training data, prepared training data meticulously and trained multi-level hierarchical BERT classification model using BERT Language Model.
    • We have trained an AVALARA domain specific BERT Masked Language Model (MLM) with carefully curated training corpus, to be used as the base LM model for the classification task.
    • Next, we trained and deployed a suite of multi hierarchical BERT classification models and Long transformer models to classify the labels.
    • All these models are deployed in K8 clusters and deployment is automated using CI/CD pipelines.
  2. We are also working in developing a tool which aims at representing quality of the customer data and it is deployed in AWS-EKS. Specifically, we are working at training data analysis and preparation, BERT Question Answering modelling for entity extraction and inferencing, API endpoints, UI implementation, database querying.
Talking about work culture of Avalara is a MUST. They have a well-defined work culture which promotes harmony, transparency, and work-life balance. Permanent remote working option and flexible working timing and most importantly cooperative mangers and team makes it an incredible place to work with. At the same time, we can make great progress in our career with most competitive projects in market with bright minds working together. Me being a mother of toddler and ambitionist, chose Avalara and will continue to work in for the same reason."

Smita Pitrubhakt, 606 Connectors Engineering

"After completing my bachelor’s degree in computer. When I started looking for a job, I found Avalara on Naukri platform. I was not much aware of the company but when I started exploring, I learned that it’s based on tax automation which was quite new and interesting for me, and I got my first job at Avalara.
Since then, I have been working with Avalara for nearly 11 years now and I am the mother of a little girl. I am proud to be a part of the growing firm.
Here at Avalara, the work culture is unbiased and supportive. I had opportunities to grow in my career and uplift my skill sets.
Being at work we have equal opportunities to provide our opinions and point of view. Which helps as an employee to think out of the box and would fear of being judge. The company always makes sure employees are participating in different activities and being social. Where employees become more engaged, and work becomes more meaningful and satisfying.
I always received true guidance from my seniors. Especially, guidance received from a senior female leader, I was able to learn and achieve Scum Master role. Which was recognized and made me feel empowered being a woman.
The company has given me a flexible environment to keep my personal life balanced in terms of managing my family and my child. Which in turn motivates me to do better work.
Being a working mother I have realized how often women tend to hold themselves back because of fear. It is important to recognize our fears and to name them; only then can we find a path to succeed.
I really appreciate the company policies for female employee safety. It helps me feel safe even if I am working late.
Proud to be Avalarian!"

Preeti Ghatage, 606 Connectors Engineering

"I have pursued BTech in IT and have 5+ years of experience. I hold skills in Automation Development, Testing and Release Management.
A friend in the company mentioned about hiring and suggested to apply. I determined the organization. Learnt about the product. What interests me is the company culture. I really like the idea of a close-knit team that is supportive and encourages progression. I also feel like the company has a lot to offer in terms of career growth.
I came in as an inexperienced person to the field (Tax Compliance). My colleagues began to help me learn and train to be a productive and valuable part of the QA team. Everyone is willing to help even if you're in a different department. Engaging and collaborative work environment.
Avalara has made me responsible for my work contributions and seek out increased responsibility. And can make independent decisions around work tasks to get the job done.
I have been encouraged with communications to increase levels of trust and show that all ideas are welcome and valued.
I have been encouraged to learn and collaborate with different teams to understand the different platforms (ERP’s, Technical opportunities) and contribute.
In my early phase of learning, my female colleague supported me to understand the culture of the team. What are the processes followed within the team. How to analyze the customer queries and started with a basic understanding of the product. Still, I can easily reach out to her for any blockers.
The perk of working at Avalara is flexible working arrangements and an employee-friendly absence policy. I have frequently discussed family health with my communications with my Manager. Apart from trainings, Avalara promotes fitness and healthy living by arranging wellbeing sessions.
The “Post Festive Detox” initiative promoted ways to switch to a balanced lifestyle and a Yoga Session by Workplace-India Incorporated yoga, exercise at the workplace.
I have been recognized with feedback by the manager for grasping knowledge and for good work done.
As a female employee, I could not feel any discrimination in gender. There are equal opportunities for everyone working here. You can be open with your thoughts and you are welcomed with your feedback. A good workplace to keep the balance between personal and professional space for female employees."

Sujata Suhag, 606 Connectors Engineering

"My name is Sujata Suhag, and I work as Associate SDET with NetSuite Connector team. I have joined Avalara in Dec 2018.
I got to know about Avalara from LinkedIn when I was looking for a job change. I searched more about Avalara and then decided to go for an interview. After that, I got interviewed and from there I got to know that the company is very employee-friendly, they consider their employee first and rest of the things are secondary. This made me think and I decided to join Avalara. And till date, I feel the same.
From day one, I got the supporting managers, mentors, and team members which have made the work environment easy for me.
According to me, Avalara provided a good work-life balance for its employees. WFH is the option which plays an important role in this. From my experience, I was never asked to work on weekends or late nights, except for some critical situations.
Not as a female employee (because I have been treated equally as a male employee), but I have been appreciated for the work which I have done or doing.
As a female employee, I have never felt that I have been treated wrongly. I have been given equal opportunities as compared to male employees. Also, I have never observed any gender biasness."

Mrunal Khandekar, 103 Corporate Technology

"My name is Mrunal Khandekar, and I am working as an Applications Administrator for Salesforce with the Avatech Team. I did my graduation in BSc Biotechnology. My first job was at Concentrix as a Customer Service rep for 3.3 years following which I worked in Cognizant Tech Services for 3.3 years.
I wanted to complete Post Graduation in Forensic Science but after graduation, I realized the financial situation at home and hence switched to the IT industry right after I completed my graduation. But soon after working in Concentrix, I realized that IT is not a bad option for me as I had few mentors who motivated me to continue in this industry as they found I had skills needed in customer service. Further, I switched to Cognizant and got lucky to get trained for Salesforce and here is when my journey towards Salesforce began.
I joined Avalara in June 2020 as a Software Engineer. This was the best moment of my life to be referred to as a SE. I was referred to Avalara by one of my friends and colleagues when Covid was at its peak. I was very terrified about quitting my job as Covid had struck India by that time but my friend gave me confidence about how I can build my career in Avalara. He told me some great stuff about this company, how great culture Avalara has, and the best growth opportunities it provides to its employees.
I was very impressed with the fast and smooth interview process. Honestly, I feel very lucky to be a part of Avalara. This company has never failed to impress me with the overwhelming gesture it always provides. The culture Avalara has is not what every company runs. Its flexible working hours, balanced work life, attention towards every situation, understanding management is all worth it. I have been given multiple career growth opportunities in the past 3 years, and I can confidently say that Avalara has made me grow truly and bring out the confidence in me. As a wife and a mother, I am able to manage house and work at a great pace. At times there are breakdowns, but the people around are always supportive. In my total 9 years of work life, I have never had this great experience that I got working in Avalara. One last thing I can say is that Avalara only focuses on Employee satisfaction and that satisfaction runs a great company. If the employees are satisfied, only then the company turns out to be great is what I feel. Currently, I am working as an Application Admin III in Avalara, and I am proud of myself. The journey from a Customer Service rep to Application Admin was not an easy one but I made it through and looking forward to more opportunities in Avalara."

Neha Pandey, 606 Connectors Engineering

"My name is Neha Pandey, and I work as an SDET with the Salesforce Connector team. I joined Avalara in Dec 2016.
I got to know about Avalara from my Training institute. I did my own research for the company before applying for an interview. In my final round, I got interviewed by one of my US stakeholders, and since that day till now, I am excited about the cross-culturally diverse team and people working together from all over the world.
All the team members are supportive, whether workwise or for any team-building activities. There is a lot of transparency maintained among team members and with the manager. I get all the encouragement and support to learn and groom my skills.
For a long duration, I was the only female member in the Salesforce Connector team, and I felt empowered because of my team’s support. And because of the team’s culture, I never felt inefficient due to my gender specifically.
With all the support from the manager and team, I was able to learn different tools and technology and was able to switch from Manual QA to Automation.
I was mentored by a female leader for Avalara domain and release practices, Connectors functionalities.
We are usually never asked to work during weekends except for some critical customer escalations.
In the MTG team, tested Avalara E-commerce site single-handedly.

I have worked on most of the Salesforce-based connectors, there were several connectors – e.g., B2C SFRA – I acted as an SME for Cross-Border feature implementation, Reconciliation feature implementation, In OMS connector – acted as an SME for Return feature and Cross-border feature implementation.
From an Automation perspective – Created a new Hybrid framework with Java Selenium and page object model.
Automated almost all Salesforce connectors till date.
Did POC for Gitlab CICD implementation of the automation project, etc.

Avalara is a great place for work. I have always been given equal opportunities as compared to male employees. Also, I have never observed any gender biasness till date."

Parul Goenka, 606 Connectors Engineering

"My name is Parul Goenka, and I am working as a Technical Lead with the Salesforce Connector team. I have joined Avalara in June 2022.
After working for so many years, I got a chance to interact with a wonderful community of developers and multi-skilled people. I got to know about Avalara and its culture and fortunately got an opportunity to work with this organization.
After peer reviews and its employee-friendly culture, I decided to join this organization, and I think I took the right decision.
Sometimes I feel I am fortunate enough to work with this wonderful team where I have received support from all the team members and my manager.
I have received mentorship and guidance from the senior leadership and mentors.
Avalara has a good work-life balance for its employees. WFH is a great option which plays an important role in this.
We are usually never asked to work during weekends except for some critical customer escalations.
It’s been a year, I have worked on Salesforce Billing, Sales Cloud, OMS, and FSL connectors.
Avalara is a great place to work with; I have always been given equal opportunity as compared to male employees. Also, I have never experienced and observed any gender biasness till date."

Bhavna Chaurasia, 601 Returns Engineering

"My name is Bhavna Chaurasia, and I am working as an SDET with the Returns Compliance India team. I have joined Avalara in Jan 2022.
I came to know about Avalara through one of my friends and was intrigued mostly about the flexible work opportunity, tax domain, and competitive salary. I must say ever since I joined the company I have got immense support and guidance from my colleagues and teammates. I made good friends in a short span of the mentoring phase after joining Avalara.
The best thing I love about Avalara is senior leadership. They are so friendly and approachable that one can work without any pressure or fear of micromanagement. This culture drives individuals to deliver their 100 percent. Another perk of working at Avalara is their work-from-home policy, which helps in maintaining work-life balance. On top of that, the quarterly events and outings organized by managers definitely rejuvenate employees and help improve work-life balance.
I am also charmed by the process and agile practices being followed here. Retro meetings definitely act as a morale booster since kudos are always given for deserving work. I have learned so much about the tax domain and different automation tools in this 1.5 years of the journey with Avalara. I got the chance to work with RC East and RC India teams which are both filled with amazing people.
I can't thank Avalara enough for making the work environment so healthy and happy."