Bengaluru / Bangalore, Hyderabad and Gurgaon

450

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Identify Opportunity & Implement Process Improvements
• Meet a set of defined account agent productivity measurements

Profile Description:

• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent oral and written communication skills
• Excellent customer service orientation
• Neutral accent

Additional Information:

• Working in night shifts is a mandate
• Candidate should not have any backlogs in order to qualify for the test and interview process

UG Qualifications:

• BE / B.Tech, BA, Bcom, Bsc, BCA and BBA/BBM (Any Specialization)

*Note: Candidate should have a UG qualification

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.